🚚💨 Shipping and Pickup Information 📦

• Buy Online: Place your order from the comfort of your home.
• Pick up in 30 minutes: We'll call you when your order is ready, or choose your pickup time in your order notes.
• No Additional Cost: Enjoy this free and fast option.

• Same-day shipping within our Malaga delivery area (approximately 5 km from the store).
• Free shipping for orders over €20 . Outside the area, shipping is €2.99 , or free for orders over €50 .
• Delivery times:
  11:00 a.m. to 2:00 p.m. and 4:00 p.m. to 8:30 p.m.
• Orders placed after 7:00 PM will be delivered the next available day.
• We will announce possible changes due to holidays, vacations, or other special occasions.

• Most common shipping method.
• Delivery in 3 to 7 business days (excluding holidays and weekends).
• The Canary Islands, Ceuta, and Melilla may experience delays due to customs processes.
• Tracking available.
• Free shipping to the Spanish peninsula for orders over €50 .
• There is no free shipping to the Balearic Islands , Ceuta , Melilla , the Canary Islands , Portugal or other EU countries.
• Deliveries to the Canary Islands may take longer due to customs.

• Available only for the Spanish Peninsula .
• Fast delivery within 48 to 72 hours (excluding holidays and weekends).
• Tracking number available.

• Available only through shipping method 2. OKIDOKI Málaga (Local Shipping).
• Ideal for fresh produce.

• Available only through shipping method 2. OKIDOKI Málaga .
• Keep your frozen products in optimal conditions.

• 2.99€
• FREE on orders over €20

• 2.99€
• FREE on orders over €50

0–1 kg: €5.95

1–2 kg: €6.40

2–3 kg: €6.70

3–4 kg: €7.20

4–5 kg: €7.60

5–10 kg: €11.99

10–15 kg: €14.99

15–20 kg: €18.40

20–30 kg: €25.90

0–1 kg: 5.70€

1–2 kg: 5.95€

2–3 kg: 6.30€

3–4 kg: 6.60€

4–5 kg: 6.80€

5–10 kg: 8.50€

10–15 kg: 10.30€

The more you buy, the more you save on shipping!

0–5 kg : €13.30

10–15 kg: €23.90

15–20 kg: €27.80

20–30 kg: €35.80

30–40 kg: €64.60

Delivery times may vary due to customs processes.

0–1 kg: €6.95

1–2 kg: €7.30

2–3 kg: €7.60

3–4 kg : €7.90

4–5 kg: €8.10

5–10 kg : €11.80

10–15 kg : €14.30

15–20 kg: €18.10

20–30 kg: €25.00

✅ Yes , we offer free shipping to the Spanish peninsula:

• OKIDOKI Málaga: Free shipping for orders over €20 within our local delivery area.
• Standard Shipping to the Peninsula: Free shipping for orders over €50 .

✅ Yes , all of our shipments via OKIDOKI Standard and OKIDOKI Express include a tracking number . You can check the status of your order at any time to know exactly when it will arrive.

🚛 Deliveries in Malaga:
OKIDOKI has its own delivery team for same-day shipping within a 5km radius of our physical store in Malaga .

📦 Deliveries outside of Malaga:
For addresses outside our local delivery area, we work with trusted carriers such as Correos and Correos Express.

✅ Yes , we offer shipping for frozen and fresh (refrigerated) products, but only through the OKIDOKI Málaga shipping method. This option is only available within our local delivery area in Málaga.

📦 At OKIDOKI , all orders are processed and shipped within 12 hours of placing your order. Our goal is to prepare your order as quickly as possible so you can enjoy your products without waiting.

At OKIDOKI , we want you to always enjoy a great experience . If any product arrives damaged, missing, or with any unexpected details , don't worry.

💌 Send us a message via LIVE CHAT (bottom left corner, with the ninja icon) and follow these steps :

1️⃣ Have your order number handy

📌 You'll find it in your confirmation email or in My Account → Orders .

2️⃣ Tell us what happened

Explain the problem to us so we can help you better. Some options include:

🔹 My order has not arrived.

🔹 The product arrived damaged.

🔹 A product is missing from my order.

🔹 I received an incorrect product.

🔹 The product has manufacturing defects.

3️⃣ Attach photos if necessary

If your package arrived damaged or you received the wrong product , please send us pictures for further investigation:

📸 1. Damaged product (photo of visible damage).

📦 2. Exterior of the box (to see possible damage during transport).

📦 3. Inside the box (to check the packaging).

either

📸 1. Photo of the incorrect or defective product (if applicable).

4️⃣ Our team will respond within 24 hours.

📩 Once we receive your message, we will provide you with a quick and effective solution.

🥇 Your satisfaction is our priority. We're here to help! 💪

First, please check if the delay is within the normal delivery timeframe. Remember that weekends and holidays do not count as business days. 🚚​💨

If your order has already exceeded the estimated delivery time , please contact us via the live chat located in the lower left corner of our website. 💬

Please have this information ready:
💌​ Order number (you can find it in My Account → Orders or in the confirmation email).

🕵🏻‍♂️​ Our team will investigate the case and contact Correos within a maximum of 24 business hours (excluding weekends and holidays).

Yes, but we need you to let us know as soon as possible via the live chat located in the bottom left corner of our website. 💬

💌​ When you write to us, please tell us:

1. Your order number (available in My Account → Orders or in your confirmation email).

2. The exact information you wish to change (new phone number, email address, or full address).

There are two possible situations:

1. If the order has not yet been shipped : the exchange is free.

2. 🚚​💨​ If the order has already been shipped :

• The change of address will have a cost of €1.99.
• This fee is applied because Correos must redirect the package from the incorrect address to the new one, which generates an additional cost.
• At OKIDOKI we cover part of this cost, but the customer must pay the remaining €1.99.

We do not currently offer cash on delivery . However, we accept a variety of secure and recognized payment methods, including:

• Credit and debit cards : Visa, Mastercard, American Express.
• Accelerated payments : Apple Pay, Google Pay.